Terms and Conditions

At Hillcrest, we will do our very best to ensure a high standard of care is maintained for your pet with regard to their health, safety and happiness. Should your pet become unwell it will be necessary to seek medical advice either by taking him/her to our consulting vet, Dr. Simon Nelson & Associates at Animal Health Centre, 104 Oxford Cresc, Epuni, Lower Hutt, The After Hours Emergency Clinic at Kaiwharawhara, or your own vet if your pet has a diagnosed pre-existing condition. We will be guided by the attending vet. Please be advised that if consultation is sought by us, by signing the bottom of the Registration form you have authorised us to take initiative for costs up to $300.00. If the illness is of a less serious nature e.g. conjunctivitis or Feline flu it will be necessary to isolate your pet and medication may need to be administered as prescribed or cage rest required.

For consults/treatment/surgery OVER $300.00 or a more serious illness, attempts will be made to contact yourself or your contact person for approval/authorisation for course of action that will be required or other decisions that may need to be made.

OUR FELINE INOCULATION POLICY IS THAT......Feline Flu inoculations must be in the current year and any boosters due must be administered. We require 14 days after inoculation/booster before your cat can enter the cattery. If Feline Flu inoculations are due around the time of boarding, please remember we need 14 days after inoculation before your cat can enter the cattery or contact us as it may be ok to have the vaccine after your cats stay.

Please ensure that flea treatment and worming are up to date. A Flea treatment the day before arrival is best and regular worming pattern should be established. If we have to treat for fleas or worms an additional cost of $20.00 for each treatment will be added to your account.

Hillcrest Cat Motel will not accept liability for veterinarian costs and decisions. Veterinarian costs will be added to your account for settlement on return.

Please notify us if your arrival or departure dates change and advise us on checking in if any one other than yourself will be picking up your cat/s.

Whilst we take every care and precaution, boarding your pet is entirely at our own risk.

We reserve the right to refuse boarding for any that is clearly unwell, does not have the required inoculation status as per our policy or shows potentially aggressive behaviour.

For Christmas positions, we are not open 25 or 26 December or 1 & 2 January. A deposit is required to secure your booking. If you cancel before 20 November a refund minus a $30 Booking Fee will be returned to you. For cancellations after 20th November no refund will be given.

We will do our best to ensure that everything you bring is returned to you in good, clean condition but we do not take responsibility for any items lost/damaged or destroyed.

You are welcome to contact us to see how your pet is settling, text is best to 0274 463 537 or Email to [email protected] . If there is anything that is unclear in our terms and conditions, please do not hesitate to contact Gail Palmer, (04) 5693 598 or 0274 463 537 or email: [email protected] .

Thank You.