Terms and Conditions

At Hillcrest we will do our very best to ensure a high standard of care is maintained for your pet with regard to their health, safety and happiness. Should your pet become unwell during their stay it will be necessary to seek medical advice either by taking him/her to our consulting Vet Dr Simon Nelson & Assoc at Animal Health Centre, 104 Oxford Tce, Lower Hutt, the After Hours Emergency Clinic at Kaiwharawhara or your own vet if your pet has a pre existing condition. We will be guided by the attending vet. Please be advised that if a consultation is sought by us, by signing the Registration Form you are authorising us to take the initiative for costs up to $350.00. For Consults/treatment/surgery OVER $350.00 or a more serious illness, attempts will be made to contact you or your contact person for course of action that will be required or other decisions that may need to be made. There will be extra charges for administering medication. Hillcrest Cat Motel will not accept liability for Veterinaian costs and decisions. Veterinarian costs will be at the owner’s expense and added to your account for settlement on your return.

OUR FELINE FLU INOCULATION POLICY IS THAT ….. Feline Flu Inoculations MUST be administered on a YEARLY CYCLE, administered within the last12 month period, any boosters due MUST have also been administered and we require 10 CLEAR days after inoculation before your cat can enter our cattery. If you are not sure about our policy, please do not hesitate to contact us so as we can clarify for you.

Please ensure that flea and worming treatments are up to date. A flea treatment 2-3 days before arrival is best, and a regular worming pattern should also be established. If we have to treat for fleas or worms an additional cost of $25.00 per treatment will be added to your account.

Please notify us if anyone other than yourselves are going to pick up your pet. If we do not have your authorisation we will not release your pet/s to them.

We reserve the right to refuse boarding for any cat that is clearly unwell, does not have the required inoculation status as per OUR policy or shows potentially aggressive behaviour.

We are NOT open 25 or 26 December or 1 or 2 January. A deposit is required to secure your booking over the Xmas/New Year holiday period. If you cancel before 20 November a refund minus $30.00 booking will be returned to your account. For cancellations after 20 November not refund or credit will be given.

We will do our best to ensure everything you bring is returned to you in good, clean condition but we do not accept responsibility for any items lost/damaged or destroyed. Named carriers may also be left on site at your own risk. Please name everything you are going to leave with us so as we can return belongings to the rightful owner.

Accounts MUST be settled at time of pickup. We have an EFTPOS facility but NO Credit Card option. Cash or internet banking prior to pickup is also an option. If an agent for collection is engaged for any debt owed to us, you will incur the collection costs/fees.

You are welcome to contact us to see how your pet is settling, Text to 0274 463 537 or email hillcrestcatmotelnotospam@xtra.co.nz. Whilst we take every care and precaution, boarding is entirely at your own risk.

If there is anything unclear in our Terms and Conditions, please do not hesitate to contact Gail Palmer (04) 5693 598 or 0274 463 537 or email hillcrestcatmotelnotospam@xtra.co.nz.

Thank You.